Account - Cable. 23/04/17 - 06:45 #6. Call the pre-installation and delivery team on 0800 052 1734 explain. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Take the red-banded. 0 Kudos Share. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Extend your wired Internet access to any room in your house using your existing electrical wiring. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Its a flat £25 charge to move the connection points and rebalance power levels. Plug the cables into the hub. Connect the Hub’s power cable with the blue tab. 12. The socket will have a Virgin Media logo on it and the port is at the bottom. A non-split socket will have the sockets and screws in the middle. Virgin Media; My Virgin Media; Shop;. The wall box may be branded with the logos of an old cable TV company (not VM). Dec 24, 2009. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. . Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Push the white cable (from the old Hub) into the back of the new Hub. Could I book an engineer and what number - 5155510. Thank you for your post and welcome to the community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. on 21-02-2023 17:48. Booking an engineer is easy with Virgin Media. Push fit the VM-supplied lead onto the socket. My Virgin wall socket just have phone line, didn’t get. I was told when purchasing the broadband package that fibre was available here. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 5. But I have no Virgin Media Wall socket in my house. Everything you need is posted to you. Pop the power cable into a nearby plug socket, and turn it on. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Hey there. . There should then be. I'm sorry to hear about the missing wall socket. Virgin Media. and view the images for a range of different wall box options. 2 Uninstall TiVo box. Plug the cables into the hub. Our virgin media broadband set up kit has just arrived. Call the pre-installation and delivery team on 0800 052 1734. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I would love to help you get your service installed. QuickStart, set up and connections. The cable in the second picture is the one you need to connect too. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Options. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. on 15-02-2022 10:03. Account - Cable. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Security matters. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Re: My Flat doesn’t have wall socket. We have tried plugging it into the only box we found it would fit but no luck. 2. Gary71. Or a VM person will sort it for you when they get here in a day ot two. We are setting it up but are unsure how to connect it into the broadband. Plug the cables into the Hub. Reply. Engineer installations. Hello sophieboulter1. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. QuickStart, set up and connections. The Virgin wall sockets just have one connector at the bottom. - 5250024 It has two outputs on the left of the wall box. Explain what needs to be done and book an engineer - 5321715. Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help;. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Try tracing the cables back to the house from the brown box outside. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media. --Hub 3. Second, you'll likely need a manned installation for your VM services. Business, Economics, and Finance. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Had my kit sent to a home we’ve just moved into. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Options. Broadband and phone deals. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. We would like to show you a description here but the site won’t allow us. Direct Save Telecom offer new phone line installations for £39. Check out the purple envelope in the top right hand corner for a private message from me, and. Absolutely not. Plug into the Hub . on 03-08-2020 18:05. Options. To best look into this, I am sending a private message. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The installation should take around an hour. which will give you a general idea of VM fixtures and fittings. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Security matters. Reply. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Speedvirgin media internal wall box. Plug into the Hub. Don't touch it. Back a step. on 08-01-2023 20:46. Or if the other end of the white cable is in a more useful. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. 1 ACCEPTED SOLUTION. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. We have a TV and broadband but no landline required. on 15-02-2022 10:03. on 03-12-2022 10:11. Stay safe online. 4 weeks ago. If an engineer is offered - accept that. 0 A Socket Wall Plate Module, 50x25mm. Push the red label end of the white cable, into the wall socket. Stay safe online. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or you may be quicker than average! You won’t be involved the whole time. Praying the white is the virgin one. 01/09/14 - 13:14 #2. Getting Connected with Virgin Media is easy when you have a wall socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Various cable mediums are used in modern systems to transmit data. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. They'll then install a fibre socket inside. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Virgin media wall socket in an unusable place in QuickStart,. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. What should i do now. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. . We have the quickstart pack but sadly cannot get broadband set up and working. on 01-02-2023 14:26. 388. We installed our router etc ourselves. If no. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. 4 weeks ago. And on the back of the box. . Almost done. You need a small spanner to remove this, then push the provided connector over the exposed end. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). You may still need to pay an activation fee, but some deals will offer activation for free. Ashleigh_C. The cable terminates on a box indoors wherever you want it, within reason. Your connection box is usually put in the living room on the wall. Security. Adduxi. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. 13-12-2021 15:21. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Thank you for your post and welcome to the community. . But i couldnt find the socket that could fit. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. . Any extension that you create after the main socket is your responsibility. • USB 2. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. But I have no Virgin Media Wall socket in my - 5405516. Follow these steps to install your virgin Media Broadband, TV and Phone service. Actually it is not a box it is just a cover to cover up the splitter behind it. Guaranteed High quality components and installation. Finally, they'll complete the setup to make sure it's all working. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Manage Your Account. The two sockets on the wall on the RHS are telephone sockets. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Then Cables Run From There To The. Hello, I just got my virginmedia broadband setup delivered. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Would I be able. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. It seems that I need an electrian to install a wall. Virgin Media; My Virgin Media; Shop;. Local. Account - Mobile. Browse Virgin Media Virgin Media Community. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Ordered VM broadband and was recommended by the website to select the self quick install option. -a power cable for the hub's adapter. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. James-30 wrote: ». There are multiple different branded wall boxes inside our flat but none. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. on 23-10-2022 13:36. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Firmly push the end of the. They'll then install a fibre socket inside. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The agent said I’ll need an eng. Virgin Media; My Virgin Media; Shop;. Stay safe online. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Installation problems. VM will usually only supply a Quickstart to a property that had VM previously. on 21-02-2023 19:59. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Should’ve checked this before I ordered. However the wall socket doesn’t have the correct connection for the cable with the hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Explain what needs to be done and book an engineer visit. 194. Get the Hub ready by connecting the wires. The isolator has a terminator cap (marked below) fitted to the open end. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Any help please?on 27-01-2023 17:22. But I have no Virgin Media Wall - 5216419. Go to virginmedia. My Virgin Media App. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. SpeedWe would like to show you a description here but the site won’t allow us. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin media wall socket for broadband is not what js shown on the installation guide. Used to be down on Fort Street for decades. On your installation day, your engineer will arrive in a. 19 minutes ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. @umerarifkhan11 wrote:. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi @bingoman000. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Sign in;. It probably goes into another room in the house. screw the master socket back to the wall. You just need to find the socket and plug in your phone. I have my original wall box still that has the CableTel logo. If digging / drilling / new external & internal cables are required the. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Hello VLNeedham. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The cable going in will be a double. 32K. If I couldn't get the proper wall socket, the internet is not going to be set up su. on 06-03-2023 09:36. 1. Turn on and start the hub. We would like to show you a description here but the site won’t allow us. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. To best look into this, I am sending a private message. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. The top “capped” one is marked FM & has been disused since cable went digital. We would like to show you a description here but the site won’t allow us. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 12-01-2023 21:04. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. (I did this video to help/guide new engineer as I did not find any for my self when I started. . Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. No vm wall socket. You need something called a barrel to connect the two. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. CryptoQuickStart, set up and connections. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. called the delivery team and they managed to book a technician for me. 50 per month. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have the new one as. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. Don’t plug the power cable into a plug socket yet. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Apologies for any cabling issues. Virgin Media engineer installation. Remove the connector cable. Price adjustment. 11-11-2022 12:53 - edited 11-11-2022 12:58. 2. VM BB TV Landline. . I have received my quick start-up kit. 0 Kudos. Hello, We recently moved into a house which has this box connected to the router. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Account - Cable. Browse Virgin Media Virgin Media Community. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Hello. Just. I need to arrange an appointment with an engineer. Chris. Plug into the Virgin Media wall socket. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Manage Your Account. If it’s not a technical issue you need help with then we’re here to support you on. See below for suggestions to the regular 'missing socket' questions which are posted on here. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. 0 Kudos. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. We'll tell you how long it takes, that you'll need, and that to expect. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. However, there is no Virgin Media Wall socket in my house. Fitting a new Virgin media wall socket in QuickStart, set up and. . - 5250024It has two outputs on the left of the wall box. My Virgin Wall socket not same as installation guide that one. Browse. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. provided, I shall give them a call tomorrow. There must have been a previous installation or you would not have been offered a self install. I don't longer work there. Back a step. Suitable for a range of multimedia installations. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. If you're happy for us to get this booked. The box and cables may have been removed by the previous occupiers. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It feels like I need to just obtain a connector to enable the two to fit. Virgin Media;. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Switching from Virgin? If you're switching from Virgin. Virg Media installation: Here's whatever them need to perceive. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 100. My Virgin Media App. Trace any cables coming out of it and check the ends of them. Both your fibre cable and Wi-Fi router will be plugged into this. on 15-11-2022 18:53. The first thing is to start making alternative arrangements for your internet connectivity. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Just push to fit. Mark as. My Virgin Media App. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. £ 9. You can also check for a loose cable as not all properties have a socket. Manage Your Account.